Terms & Conditions

1. Agreement to Terms

By accessing the 23bd9 website at https://23bd9.io (the "Platform"), creating an account, or using any services offered by 23bd9 (the "Services"), you enter into a legally binding agreement with 23bd9 and agree to be bound by these Terms & Conditions (the "Terms"). These Terms apply to all users of the Platform, including but not limited to registered account holders, visitors, and any person who accesses the Platform in any capacity.

If you do not agree with any part of these Terms, you must immediately cease using the Platform and refrain from creating an account or placing bets. Continued use of the Platform after any amendments to these Terms constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms periodically for changes.

These Terms incorporate by reference our Privacy Policy, Responsible Gaming Policy, and any additional rules or guidelines published on the Platform. All such documents form part of the agreement between you and 23bd9. In the event of any conflict between these Terms and any supplementary rules or policies, these Terms shall prevail unless expressly stated otherwise.

2. Eligibility & Account Registration

2.1 Age Requirement

You must be at least 21 years of age or the legal age of majority in your jurisdiction, whichever is greater, to create an account and use the Services. 23bd9 strictly prohibits underage gambling. By registering an account, you represent and warrant that you meet the minimum age requirement. We reserve the right to request proof of age at any time, and failure to provide satisfactory documentation will result in account suspension and forfeiture of any funds or winnings.

2.2 Jurisdiction Restrictions

The Services are provided for use by residents of Bangladesh and other jurisdictions where online gambling is legally permitted. It is your sole responsibility to ensure that your use of the Platform complies with the laws applicable in your jurisdiction. If online gambling is prohibited in your location, you must not access or use the Platform. 23bd9 disclaims all liability for any use of the Services in jurisdictions where such use is illegal.

2.3 Account Registration

To access the full functionality of the Platform, including placing bets and playing casino games, you must complete the account registration process. During registration, you agree to provide accurate, current, and complete information including your full legal name, date of birth, contact details, and payment information. You may only register one account per person. Multiple accounts registered by the same individual are strictly prohibited and will result in closure of all accounts and forfeiture of funds.

2.4 Verification Requirements

23bd9 reserves the right to request identity verification documents at any time, including but not limited to government-issued photo identification, proof of address, and proof of payment method ownership. Withdrawal requests cannot be processed until identity verification is successfully completed. Failure to provide requested documentation within a reasonable timeframe may result in account suspension and withholding of funds pending verification.

3. Account Security & Responsibilities

3.1 Account Credentials

You are solely responsible for maintaining the confidentiality of your account username and password. You must not share your login credentials with any third party under any circumstances. Any activity that occurs under your account is your responsibility, whether or not you authorized such activity. You agree to notify 23bd9 immediately if you become aware of any unauthorized use of your account or any other security breach.

3.2 Account Usage Restrictions

Your 23bd9 account is personal to you and may not be transferred, sold, or otherwise assigned to any other person or entity. You may not allow any other person to access your account or place bets on your behalf. Sharing accounts or using accounts registered in another person's name is strictly prohibited and will result in immediate account closure and forfeiture of all funds.

3.3 Accurate Information

You are responsible for ensuring that all information associated with your account remains accurate and up to date. If your contact details, payment information, or any other account information changes, you must update your account promptly through the account settings interface . Failure to maintain accurate information may result in delays in processing withdrawals or other account-related issues.

4. Deposits & Withdrawals

4.1 Deposits

23bd9 accepts deposits via bKash, Nagad, Rocket, Upay, Visa, Mastercard, and bank transfer from Dutch-Bangla Bank, BRAC Bank, and City Bank. The minimum deposit amount is ৳200. Deposits are processed instantly in most cases, though bank transfers may take 1–2 business days to reflect in your account. You are responsible for any fees charged by your payment provider. 23bd9 does not charge deposit fees unless otherwise stated.

4.2 Withdrawals

Withdrawal requests can be submitted at any time through your account dashboard. Withdrawals are processed to the same payment method used for deposits unless otherwise approved by 23bd9. Verified accounts typically receive withdrawals within 24 hours for mobile financial services (bKash, Nagad, Rocket) and 1–2 business days for bank transfers. The minimum withdrawal amount is ৳500. You may be required to wager deposited funds at least once before withdrawal to comply with anti-money laundering regulations.

4.3 Withdrawal Verification

All withdrawal requests are subject to identity verification. 23bd9 reserves the right to request additional documentation before processing withdrawals, including but not limited to photo identification, proof of address, and proof of payment method ownership. Withdrawals will not be processed until verification is complete.

4.4 Anti-Money Laundering

23bd9 maintains strict anti-money laundering (AML) policies in compliance with international standards. Suspicious transactions or patterns of activity may be reported to relevant authorities. Accounts suspected of money laundering or fraudulent activity will be immediately suspended pending investigation, and funds may be withheld.

5. Betting Rules & Policies

5.1 Bet Acceptance

All bets placed on the Platform are subject to acceptance by 23bd9. We reserve the right to refuse, limit, or cancel any bet at our sole discretion, including but not limited to bets placed on events with incorrect odds, bets placed by restricted accounts, or bets suspected of violating these Terms. Once a bet is accepted, it becomes binding subject to the rules set forth herein.

5.2 Odds and Markets

23bd9 strives to provide accurate odds and betting markets at all times. However, errors may occasionally occur. In the event of an obvious error in odds or market display (such as incorrect scores, incorrect participants, or technical malfunction), 23bd9 reserves the right to void affected bets. Bets placed on outcomes that have already occurred are void and will be refunded.

5.3 Settlement of Bets

Bets are settled based on official results as determined by the relevant sports governing body or event organizer. Cricket bets are settled based on official match results provided by the ICC, BPL, IPL, or other recognized cricket authorities. In the event of a dispute regarding results, 23bd9's decision based on official sources is final.

5.4 Void and Cancelled Events

If an event is postponed, cancelled, or abandoned, bets on that event may be void or settled according to specific sport rules published on the Platform. For cricket matches, if a match does not reach the minimum overs required for a result, bets may be void unless otherwise specified in market rules.

6. Casino Gaming Terms

6.1 Game Availability

23bd9 offers a wide selection of casino games including slots, live dealer games, table games, and crash games provided by third-party game providers such as Evolution Gaming, Pragmatic Play, Microgaming, NetEnt, Spribe, and Ezugi. Game availability may vary and is subject to change without notice. 23bd9 does not guarantee continuous availability of any specific game.

6.2 Game Rules and RTP

Each casino game operates according to its own specific rules and Return to Player (RTP) percentage. Game rules and RTP information are available within each game's information panel. It is your responsibility to familiarize yourself with the rules of any game before playing. 23bd9 does not control game outcomes, which are determined by certified random number generators (RNG) provided by licensed game studios.

6.3 Technical Issues

In the event of a technical malfunction, disconnection, or software error during gameplay, 23bd9 reserves the right to void affected game rounds and refund stakes. If you experience a disconnection during a live casino game, the game round will be completed according to the game provider's disconnection policy, and results will be settled based on the actual outcome.

6.4 Maximum Bet Limits

23bd9 and its game providers enforce maximum bet limits on casino games. Exceeding maximum bet limits while wagering bonus funds or during promotional periods may result in forfeiture of winnings. Maximum bet limits are displayed within each game and in bonus terms where applicable.

7. Bonuses & Promotions

7.1 Bonus Terms

23bd9 may offer bonuses, promotions, free bets, and other incentives from time to time. All bonuses are subject to specific terms and conditions which are published on the Platform at the time of the offer. It is your responsibility to read and understand bonus terms before accepting any bonus. Failure to comply with bonus terms may result in forfeiture of bonus funds and associated winnings.

7.2 Wagering Requirements

Most bonuses are subject to wagering requirements, which specify the number of times bonus funds must be wagered before they can be withdrawn. Wagering requirements, eligible games, maximum bet limits, and expiration periods are stated in each bonus's specific terms. Only real money wagers contribute to wagering requirements unless otherwise specified.

7.3 Bonus Abuse

23bd9 reserves the right to cancel bonuses and void associated winnings if we determine that a player is abusing promotions or engaging in bonus hunting behavior, including but not limited to creating multiple accounts, collusion, or utilizing betting strategies specifically designed to exploit bonus terms. Accounts found to be abusing bonuses will be subject to closure and forfeiture of funds.

7.4 Promotional Terms

23bd9 reserves the right to modify, suspend, or cancel any promotion at any time without prior notice. We also reserve the right to exclude any player from participating in promotions at our sole discretion, particularly if we suspect fraudulent activity or violation of promotional terms.

8. Prohibited Conduct

The following activities are strictly prohibited on the 23bd9 Platform. Engaging in any prohibited conduct may result in immediate account closure, forfeiture of funds, and reporting to relevant authorities:

• Creating multiple accounts or using accounts registered in another person's name
• Using the Platform for money laundering or other fraudulent purposes
• Colluding with other players or engaging in any form of cheating
• Using automated software, bots, or any third-party tools to place bets or play games
• Exploiting technical errors, bugs, or vulnerabilities in the Platform
• Reverse engineering, decompiling, or attempting to access the Platform's source code
• Using VPN, proxy, or other tools to disguise your location or circumvent restrictions
• Engaging in abusive, threatening, or harassing behavior toward 23bd9 staff or other users
• Providing false or misleading information during registration or verification
• Attempting to manipulate odds, game outcomes, or betting markets
• Coordinating betting patterns with other users to exploit bonuses or promotions

9. Responsible Gaming

23bd9 is committed to promoting responsible gaming and preventing gambling-related harm. We encourage all players to gamble responsibly and view betting as entertainment, not as a source of income. If you feel that your gambling is becoming a problem, we urge you to seek help immediately.

9.1 Self-Exclusion

Players may request self-exclusion from the Platform for a period of 6 months, 1 year, or permanently. Self-exclusion requests can be submitted by contacting customer support. During the self-exclusion period, you will not be able to access your account, and we will take reasonable steps to prevent you from opening new accounts.

9.2 Deposit Limits

You may set daily, weekly, or monthly deposit limits on your account through the responsible gaming settings. Once set, deposit limits cannot be increased for a period of 24 hours. Decreases to deposit limits take effect immediately.

9.3 Reality Checks and Time Limits

You may configure session time limits and reality check reminders to help you monitor the time you spend on the Platform. These tools are available in your account settings under the Responsible Gaming section.

9.4 Support Resources

If you need help with gambling-related issues, please contact our support team or reach out to professional organizations that provide gambling addiction support services. For Bangladesh-based support, we can direct you to appropriate local resources.

10. Intellectual Property

All content on the 23bd9 Platform, including but not limited to text, graphics, logos, images, software, audio, video, and data compilations, is the property of 23bd9 or its licensors and is protected by international copyright, trademark, and other intellectual property laws. The 23bd9 name, logo, and all related marks are trademarks of 23bd9. You may not use, reproduce, modify, distribute, or create derivative works from any content on the Platform without express written permission from 23bd9.

11. Limitation of Liability

To the maximum extent permitted by applicable law, 23bd9, its directors, employees, partners, agents, suppliers, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation loss of profits, data, use, goodwill, or other intangible losses, resulting from your access to or use of or inability to access or use the Platform.

23bd9 does not warrant that the Platform will be uninterrupted, secure, or error-free, that defects will be corrected, or that the Platform or the servers that make it available are free of viruses or other harmful components. You acknowledge that your use of the Platform is at your sole risk.

12. Dispute Resolution

In the event of any dispute arising out of or relating to these Terms or your use of the Platform, you agree to first contact 23bd9 customer support to attempt to resolve the matter informally. If the dispute cannot be resolved through customer support, you agree that the dispute shall be resolved through binding arbitration in accordance with the arbitration rules applicable in the jurisdiction where 23bd9 operates.

You agree to waive any right to participate in a class action lawsuit or class-wide arbitration. Any dispute resolution proceeding shall be conducted on an individual basis only.

13. Account Termination

23bd9 reserves the right to suspend or terminate your account at any time, with or without cause, and with or without notice. Reasons for account termination may include, but are not limited to, violation of these Terms, fraudulent activity, abusive behavior, or regulatory requirements. Upon termination, your right to use the Platform will immediately cease.

If your account is terminated for cause, 23bd9 reserves the right to withhold any remaining account balance pending investigation. If your account is closed at your request or for reasons not related to violation of these Terms, any remaining balance will be returned to you subject to completion of identity verification and anti-money laundering checks.

14. General Provisions

14.1 Amendments

23bd9 reserves the right to modify these Terms at any time. We will notify users of material changes by posting the updated Terms on the Platform and updating the "Last Updated" date. Your continued use of the Platform after such changes constitutes your acceptance of the revised Terms.

14.2 Severability

If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, such provision shall be severed from these Terms, and the remaining provisions shall remain in full force and effect.

14.3 Entire Agreement

These Terms, together with the Privacy Policy and any other policies or guidelines published on the Platform, constitute the entire agreement between you and 23bd9 regarding your use of the Platform and supersede all prior agreements and understandings.

14.4 Contact Information

If you have any questions about these Terms, please contact us at [email protected]. Our customer support team is available 24/7 to assist you.